Tableclothcove aims to provide a clear and straightforward process for returns and refunds. This policy applies to orders placed through www.tableclothcove.com and is intended to operate in accordance with applicable UK and European requirements.
1. Right of Withdrawal
For applicable distance contracts, consumers generally have a 14-day Right of Withdrawal without giving a reason, subject to statutory exceptions.
For goods, the withdrawal period generally begins when the customer, or a person nominated by the customer other than the carrier, receives physical possession of the goods.
To exercise the Right of Withdrawal, please contact:
Email: place@tableclothcove.com
Please include the order number and a clear statement that you wish to withdraw from the purchase.
2. Returning an Order
Where a return is required following a valid withdrawal, goods should be sent to:
Return Address:
Ground Floor, Unit 3, Apollo Business Park, Apsley Grove, Manchester M12 6AW, United Kingdom
Returned goods should be handled only to the extent necessary to establish their nature, characteristics and functioning.
Where permitted by applicable law, the customer may be responsible for the direct cost of returning goods following a change-of-mind withdrawal.
3. Damaged or Faulty Goods
If an order arrives damaged or has a fault, please contact us at place@tableclothcove.com after receipt.
Please provide:
- Order number;
- A brief description of the issue;
- Clear photographs showing the condition of the goods and packaging where relevant.
After reviewing the information provided, we may arrange a refund or replacement for verified damaged or faulty goods.
Where appropriate, we may process the refund or replacement without requiring the damaged goods to be returned. Photographs may be sufficient for us to assess the reported issue.
This process does not restrict any statutory remedies available under applicable law.
4. Delivery Delays
Our standard delivery period is generally 5–9 working days after dispatch.
Orders may be delivered through DHL, FedEx or UPS Priority services, depending on the destination and available delivery arrangements.
Tracking emails may be sent to the email address provided at checkout at relevant stages, including dispatch, arrival at a logistics facility and local delivery.
If an order exceeds the standard delivery period, we will contact the relevant carrier to investigate the shipment. Following the investigation and the circumstances of the order, we may arrange a full refund or replacement, where appropriate.
Any mandatory rights arising from delayed delivery remain unaffected.
5. Refund Processing
Where a refund is due, it will normally be made using the original payment method.
Refunds relating to a valid Right of Withdrawal will be processed in accordance with applicable statutory requirements.
Where the law permits a refund to be held pending receipt of returned goods or evidence that the goods have been sent back, the refund may be processed once the relevant condition has been met.
6. Payment Methods
Payments may be made using the payment methods available at checkout, including:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Other supported electronic wallets
The payment options available may depend on the order and checkout conditions.
7. Contact
For return or refund enquiries, please contact:
Tableclothcove
Email: place@tableclothcove.com
Address: Ground Floor, Unit 3, Apollo Business Park, Apsley Grove, Manchester M12 6AW, United Kingdom
Phone: + 44 161 863 1632